Cancellation Policy

Terms & Conditions for certification: In order to obtain certification you must attend 100% of the course and be able to demonstrate the skills to the required standard. This is a Red Cross requirement. No refunds will be issued if you are late or do not meet the required standards for certification.

Cancellations: If you cancel at least 5 business days or more before the course date, you will receive a full refund less a $15.00 administration fee. If you cancel less than 5 business days before the course date, or you do not show up for your course, you will not receive a refund. If you are sick on the day of your course, please obtain a note from your doctor and mail it to our office within 10 business days of the course date. On receipt of the doctor’s note we will issue a full refund less a $15.00 administration fee. 3Silhouettes reserves the right to cancel a course. Most of our courses run as scheduled, however if an instructor is sick or enrolment is low we may have to cancel. In this event you will receive a full refund.

Transfers: If you need to transfer to a different course date please contact our office.